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Customer Service Manager

Ref: AS9702287

Leicester, UK

£35,000

  • Permanent
  • Operational Efficiency
  • Customer Satisfaction Improvement
  • Team Development

About the candidate

About the Candidate: This candidate is an experienced Customer Service Manager with a proven track record in leading teams and enhancing operational efficiencies within customer-facing roles. They thrive in dynamic settings and have extensive experience managing teams in medium-sized logistics firms, regional retail companies, and national e-commerce platforms. This individual’s leadership is characterised by a proactive approach to team development and customer satisfaction, underpinned by a strong use of strategic data analysis to improve service delivery.

What makes them great?

  • Clear Communication: Adept at maintaining transparent communication with all stakeholders to facilitate smooth operations and customer interactions.
  • Data-Driven Decision Making: Uses analytical approaches to monitor and enhance team productivity and customer service experiences.
  • Proven Results: Implemented initiatives that reduced processing times by 20% and improved first-contact resolutions by 30%.

Areas of expertise

  • Team Leadership: Proven success in managing and motivating customer service teams, achieving significant improvements in team performance and customer satisfaction metrics.
  • Operational Efficiency: Skilled in developing and implementing process improvements that reduce response times and increase efficiency.
  • Problem Solving: Exceptional ability to address and resolve customer inquiries and issues, ensuring fast and effective solutions.