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Customer Services Manager

Ref: AS1370021

PO14, England

£36,000

  • Permanent
  • High Customer Satisfaction
  • Strong Team Leadership
  • Regulatory Compliance Expert

About the candidate

The candidate is a versed Customer Services Manager with extensive expertise in enhancing customer relations and streamlining support processes within regulated manufacturing environments, particularly in the aerospace sector. Adept at leading sizeable customer service teams, they have consistently contributed to boosting customer satisfaction metrics and compliance adherence during their tenure at a regional aerospace manufacturer. Their approach combines strategic goal-setting with a roll-up-your-sleeves attitude towards achieving tangible results.

Known for their excellent communication skills and a pragmatic approach to problem-solving, this professional thrives under pressure and is passionate about driving continuous improvements, proving to be a valuable asset in any forward-thinking company looking to bolster its customer service operations.

What makes them great?

  • Significant Performance Enhancements: Spearheaded a 20% increase in customer satisfaction ratings and reduced response time for escalated issues by effectively implementing strategic process overhauls.
  • Profound Stakeholder Influence: Known for exceptional communication abilities, adept at negotiating and influencing across all company levels to foster a collaborative working environment.
  • ERP System Proficiency: Utilises advanced ERP systems to improve data accuracy and operational efficiency, driving significant gains in performance metrics.

Areas of expertise

  • Team Leadership: Skilled in steering and inspiring teams towards success, significantly reducing turnover and escalating team performance in high-pressure setups.
  • Process Improvement: Expert at driving process efficacy; pioneered initiatives that markedly enhanced customer satisfaction scores and streamlined issue resolution protocols.
  • Regulatory Compliance: Versed in navigating tight regulatory frameworks, ensuring seamless operations in compliance-heavy environments such as aerospace manufacturing.