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Customer Services Supply Chain Manager

Ref: AS4676937

London, UK

£42,500

  • Permanent
  • Supply Chain Efficiency
  • Customer Relationship Management
  • Operational Cost Reduction

About the candidate

A results-driven Customer Services Supply Chain Manager with a track record of success, this candidate brings over seven years of experienced focus squarely within the supply chain and operations management sectors. They stand out for their adept skills in fostering team dynamics and enhancing performance metrics in demanding environments. With a specific emphasis on the aerospace sector, they have a robust background in managing logistics related to spare parts distribution, ensuring streamlined processes and high service standards are continually achieved.

Proactive in approach and gifted with strong problem-solving skills, the candidate is committed to building enduring relationships with stakeholders and achieving high levels of customer satisfaction. Their career is marked by a passion for continuous learning and professional growth, making them a valuable asset ready to make significant contributions to their next employer.

What makes them great?

  • Effectiveness in Team Management: Proven success in leading teams towards achieving reduced lead times by 20% and enhancing supply chain efficiencies.
  • Operational Cost Reduction: Achieved a 15% reduction in operational costs through effective data analysis and implementation of strategic improvements.
  • Response Time Improvement: Improved customer communication response times by 30%, ensuring swift resolution of supply chain inquiries and operations.

Areas of expertise

  • Supply Chain Management: Proficient in overseeing the logistics of spare parts for the aerospace industry, resulting in significant efficiency improvements.
  • Customer Relationship Management: Skilled in managing end-to-end customer service operations to improve engagement and satisfaction.
  • Team Leadership and Development: Experienced in leading supply planning teams and fostering an environment conducive to ongoing team development and performance enhancement.