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Deputy Head of National Service Centre Operations

Ref: AS7847966

Liverpool, UK

£65,000

  • Permanent
  • Operational Excellence
  • Process Improvement
  • Team Leadership

About the candidate

The candidate is an exceptionally skilled professional in the domain of service operations, particularly within customer service and housing sectors. With a robust background in steering operations at different organisational levels, they bring a wealth of experience in managing complex service delivery systems. They are particularly adept at implementing strategic change management initiatives aimed at enhancing operational efficiency and improving customer satisfaction. Their career tract includes significant roles in facilities management, housing services, and community services, demonstrating a consistent ability to optimise team performance and achieve operational excellence.

Fuelled by a hands-on leadership approach, this candidate is recognised for their resilience, strategic insight, and ability to foster highly collaborative work environments. They thrive under pressure and are committed to developing strategies that meet both customer needs and organisational goals, making them a standout candidate for challenging operational environments.

What makes them great?

  • Efficiency Improvement: Demonstrated ability in boosting service efficiency by 20% through thoughtful procedural amendments.
  • Operational Excellence: Led operations achieving a 30% reduction in response times, improving the quality of customer service and stakeholder satisfaction.
  • Collaborative Leadership: Effective at building strong teams and fostering cooperation across multiple organizational levels, enhancing service quality and staff morale.

Areas of expertise

  • Operational Management: Proven track record in handling complex operations across different service lines, particularly in fast-paced environments.
  • Process Improvement: Skilled in implementing efficiency-enhancing practices that lead to significant improvements in service delivery and response times.
  • Team Leadership: Adept at mentoring and guiding large teams, improving staff engagement and overall performance metrics.