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Director of Operations

Ref: AS4077128

Manchester, UK

£100,000

  • Permanent
  • Operational Excellence
  • Client Relationship Management
  • Strategic Leadership

About the candidate

The candidate is an accomplished Director of Operations with over eight years of extensive experience in the service-oriented sectors, notably within cleaning and integrated services. They bring a wealth of expertise in enhancing operational efficiencies, focusing substantially on developing process improvements that not only optimize service delivery but also amplify customer satisfaction. Their professional journey highlights a robust entrepreneurial spirit and an innovative approach that significantly contributes to building strong client relationships and stakeholder engagement. This has enabled them to drive substantial business growth and uphold operational excellence in each of their roles.

Their leadership style demonstrates a deep commitment to team development and nurturing a high-performance culture. This is evident from their track record of ensuring that team members are not only motivated and empowered but are also given the opportunities to excel in their respective areas. The candidate has consistently been recognised for their ability to lead diverse teams and manage significant business operations, ensuring comprehensive growth and profitability alignment.

What makes them great?

  • Productivity and Profitability: Directed daily operations that led to a 20% increase in productivity by implementing effective process improvements and training programmes at a national facilities management company.
  • Service Improvement: Achieved a 30% reduction in service response times by streamlining workflows and integrating new technology at a mid-size cleaning service provider.
  • Increased Client Satisfaction: Instrumental in enhancing service delivery efficiency, contributing to a notable rise in client satisfaction scores and repeat business at a local integrated services firm.

Areas of expertise

  • Operational Efficiency Enhancement: Proven track record in boosting productivity and performance through strategic process improvements and staff training initiatives.
  • Client Relationship Management: Excelling in forging strong client ties and enhancing service quality, contributing to pronounced growth in client satisfaction and business volume.
  • Strategic Operations Leadership: Adept in overseeing extensive operational strategies, ensuring alignment with company financial goals and overall mission.