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Director of Operations

Ref: AS7307105

London, UK

£90,000

  • Permanent
  • Warehouse Automation
  • Operational Process Improvement
  • Logistics Project Leadership

About the candidate

A seasoned operations leader with over a decade of experience across warehouse automation, logistics and supply chain environments. They have directed complex, high-stakes project operations from design through to installation, with a strong focus on safety, quality, delivery and customer satisfaction.

They bring a proactive, hands-on leadership style and are comfortable working at pace with engineering, sales, project and customer teams. Available on a permanent basis and able to start in around 2 weeks, they would suit a business looking for someone who can improve delivery performance, build strong teams and keep projects moving smoothly.

What makes them great?

  • Improves delivery performance: Introduced new operational protocols that helped reduce project delivery time by around 15% across warehouse automation projects.
  • Customer-focused operator: Worked closely with internal teams and clients to align project goals, contributing to an approximate 20% uplift in customer satisfaction ratings.
  • Strong technical and commercial balance: Combines an engineering-led mindset with clear communication, making them effective with both technical teams and senior stakeholders.

Areas of expertise

  • Project operations leadership: Experienced in managing end-to-end deployment of warehouse automation projects, ensuring timelines, safety standards and quality expectations are met.
  • Process improvement: Skilled at reviewing operational workflows, introducing new protocols and improving visibility through tracking systems and data-led decision-making.
  • Stakeholder and team management: Confident working cross-functionally with engineering, sales and customer teams, while developing junior team members and creating a collaborative culture.