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Divisional Service Delivery Manager

Ref: AS2351251

Luton, UK

£70,000

  • Permanent
  • Proactive Communication
  • Operational Efficiency
  • Collaborative Approach

About the candidate

The candidate is a seasoned Divisional Service Delivery Manager with a robust background spanning over five years in hospitality operations. They possess a comprehensive understanding of housekeeping standards and have demonstrated success in operational efficiency and team management. This professional has excelled in roles that required a keen focus on service delivery, cost management, and performance enhancement — all centred around improving customer experience. Their career in hospitality spans working with regional groups, national chains, and boutique hotels, developing a knack for uplifting service standards through innovative housekeeping protocols and effective staff training programmes.

With a proactive approach to communication and a collaborative working style, this candidate has proven their ability to foster strong interdepartmental relationships and influence stakeholders. These skills are vital in their ability to spearhead projects that boost operational excellence and contribute to substantial business growth.

What makes them great?

  • Improved guest satisfaction by 15% following the implementation of new housekeeping protocols across regional hotel locations.
  • Achieved a 20% reduction in supply costs through better performance tracking and effective cost control measures at a national hotel chain.
  • Facilitated a 30% increase in positive guest feedback as a result of enhanced team training and operational coordination at a boutique hotel.

Areas of expertise

  • Operational Efficiency: Demonstrated ability to enhance service delivery protocols, resulting in significant improvements in guest satisfaction metrics.
  • Team Leadership and Training: Strong background in leading diverse teams and implementing training programs that elevate staff performance and operational standards.
  • Cost Management: Expertise in reducing operational costs through strategic procurement and efficient resource management, achieving substantial budget savings.