We're aware of a global phishing scam impersonating employees via email, WhatsApp and Telegram, but no Cast UK systems have been breached.
Find out how to protect yourself here.
View all candidates

Field Operations Manager

Ref: AS6322081

Guildford, UK

£35,000

  • Permanent
  • Operational Efficiency
  • Team Leadership
  • Customer Service Excellence

About the candidate

The candidate is a skilled Field Operations Manager with a rich background spanning over seven years, primarily concentrated in technical service sectors. Their career has encompassed a broad spectrum of roles from Field Technician to Field Operations Supervisor, culminating in their current role as a manager. They are renowned for their adeptness in fostering team efficiency and enhancing customer satisfaction. The candidate possesses a proven track record in enhancing operational efficiencies and first-time-fix rates, making them a highly valuable asset in any service delivery environment.

They are known for their strategic and inclusive approach to leadership, which has driven significant cost savings and performance improvements in their previous roles. This individual is prepared to bring their extensive experience in managing field operations and driving service excellence to a new permanent role, and is available to start in two weeks.

What makes them great?

  • Cost Control: Demonstrated ability in managing budgets and costs, achieving significant savings through strategic operational improvements.
  • Collaborative Leadership: Committed to working cross-functionally to ensure alignment with corporate goals while fostering a culture of accountability and excellence.
  • Continuous Improvement: A champion of process optimisation and driving incremental improvements for operational success and customer satisfaction.

Areas of expertise

  • Operational Efficiency: Skilled at implementing strategies that enhance productivity and reduce costs, evidenced by a 20% boost in first-time-fix rates in a previous role.
  • Team Development: Proven track record in coaching and leading technical teams to achieve high-performance standards and improved customer satisfaction scores.
  • Customer Service Excellence: Dedicated to improving customer experience and service quality, achieving a 30% reduction in repeat service calls through focused training and development programs.