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Freight Operations Leader

Ref: 617223

Manchester, UK

£70,000

  • Permanent
  • Strategic Operational Management
  • High Customer Satisfaction
  • Immediately Available

About the candidate

With over two decades of proficient experience in the freight and logistics sector, this individual stands out as a leading Freight Operations Leader. Highly skilled in enhancing operational efficiencies and maximising profits, this candidate has adeptly managed multi-model import and export teams and major accounts across several well-established logistics firms based in Manchester, UK. Their career is punctuated with responsibilities such as product management, operational streamlining, and maintaining high levels of customer satisfaction, lucrative procurement and strategic commercial enhancements.

Notably proactive and commercially astute, they exhibit an exemplary capacity to lead and nurture teams, driving them towards achieving competitive profitability and superior service delivery. Their recent role as UK Product Development Manager in Ocean Exports further showcases their adeptness in managing complete operational cycles and spearheading innovations in process management. This candidate is motivated by challenges and is driven by a deep-seated passion to exceed conventional performance metrics while ensuring alignment with business objectives.

What makes them great?

  • Strategic Planning: Shown to increase efficiency and profitability through strategic process improvements and operational enhancements in previous roles.
  • Team Leadership: Built and managed high-performance teams by mentoring and regular performance evaluations, which have led to increased productivity and operational success.
  • Customer Service Excellence: Consistently improved customer service ratings by efficiently addressing concerns and streamlining resolution processes.

Areas of expertise

  • Operational Management: Proficient in leading multi-modal export operations including air and ocean, focusing on optimising workflow, productivity and compliance.
  • Procurement & Commercial Development: Skilled in strategic procurement and P&L management which significantly contributes to company profitability.
  • Customer Relations: Demonstrated success in fostering enduring relationships with stakeholders, enhancing customer satisfaction and retention through personalised client management strategies.