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General Manager

Ref: AS8003312

Manchester, UK

£45,000

  • Permanent
  • Operational Excellence
  • Client Relationship Builder
  • Strategic Vision

About the candidate

The candidate is a proactive General Manager with a robust background in operations management and a proven track record of leading large field teams in high-volume service and installation sectors. Having worked at various levels, from Service Supervisor to Operations Manager, they have honed their skills in optimising resources and workflows to drive performance metrics and enhance customer satisfaction. This diverse experience makes them a valuable candidate for dynamic management roles requiring strategic oversight and acute attention to operational details.

With direct involvement in fields like building maintenance, security systems, and engineering service, the candidate has effectively handled contract management and process improvements. These skills, combined with their excellent ability to manage cross-functional teams, prepare them well for high-level operational challenges that require not just immediate problem-solving but also a vision for long-term growth and client relations.

What makes them great?

  • Cost Reduction: Successfully implemented process improvements that reduced operational costs by 20%, demonstrating a strong capability in financial and operational management.
  • Revenue Growth: Played a pivotal role in expanding business by 15% through improved project delivery and client satisfaction.
  • Productivity Improvement: Developed training programs that resulted in a 30% increase in technician productivity, directly impacting service efficiency and customer satisfaction.

Areas of expertise

  • Operational Efficiency: Demonstrated acute ability to overhaul operational processes which led to a 20% reduction in costs by streamlining team workflows and improving service delivery.
  • Team Leadership & Development: Proven track record in managing and developing large teams, which in one instance increased departmental productivity by 30%.
  • Client Relations & Contract Management: Strong skills in building and maintaining robust client relationships and managing contracts effectively, ensuring compliance with performance metrics and client expectations.