General Manager

Ref: AS3700772

Birmingham, UK

£35,000

• Permanent
• Operational Excellence
• Team Leadership
• Process Improvement

About the candidate

The candidate is an exceptional General Manager with a robust background in engineering, primarily focusing on aftersales management across international landscapes. They have shown consistent success in boosting customer satisfaction and driving substantial business growth. Equipped with a dynamic analytical mindset, this individual effectively uses data to make strategic decisions, setting performance benchmarks that resonate with broader business goals. Their approach to management is inherently collaborative, aimed at crafting high-performance teams and enhancing cross-functional cooperations to propel operational excellence and enriched customer relations.

What makes them great?

• Data-Driven Decision Making: Utilises a strongly analytical approach to steer strategic decisions, manifesting in tangible performance gains and strategic alignment.
• Process Improvement: Achieved a 20% reduction in response times by streamlining aftersales processes at a global engineering firm.
• Efficiency Enhancement: Boosted service efficiency by 15% through targeted team training and operational revisions in a mid-size manufacturing setup.

Areas of expertise

• Operations Management: Proficient in overseeing day-to-day operational aspects, ensuring smooth and efficient business functions.
• Customer Experience Enhancement: Skilled in identifying customer needs and revamping operations to enhance user satisfaction and drive retention.
• Team Development: Expert in building, leading, and nurturing teams towards achieving top performance and exceeding organisational goals.