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General Manager

Ref: AS8942661

Birmingham, UK

£43,500

  • Permanent
  • Operational Excellence
  • Strategic Decision-Making
  • Leadership Skills

About the candidate

The candidate is a seasoned General Manager with a substantial background in operational management and customer engagement within the engineering and technology sectors. This individual holds an engineering qualification and brings over ten years of experience in leading teams to refine customer satisfaction and operational efficiency. They are highly skilled in leveraging analytical insights to drive strategic decisions and have a proven track record of exceeding business growth targets through effective leadership and communication. Their ability to foster collaboration across multifunctional teams ensures that execution aligns impeccably with business visions, always prioritising people and results.

What makes them great?

  • Proven Impact: Drove a 30% increase in customer retention by introducing enhanced performance monitoring and service optimisation at a global engineering firm.
  • Revenue Generation: Contributed to a 20% increase in upsell opportunities through strategic customer relationship management at a mid-size technology company.

Areas of expertise

  • Operational Excellence: Expert in streamlining operations, enhancing customer satisfaction, and implementing performance metrics that result in measurable improvements in efficiency and retention.
  • Strategic Decision-Making: Utilises analytical insights to guide strategic planning and decision-making, successfully aligning operational processes with business goals.
  • Leadership and Communication: Adept at leading by example to motivate teams, coupled with exceptional communication skills to ensure clear alignment with both internal and external stakeholders.