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General Manager

Ref: AS1002908

RH1, United Kingdom

£45,000

  • Permanent
  • Strategic Sales Leadership
  • Customer Experience Management
  • Staff Training Expert

About the candidate

A dynamic and results-driven General Manager with over five years of experience in the hospitality industry, specialised in restaurant management. This candidate is adept at leading high-performing teams within guest-focused, fast-paced environments. Through their tenure, they have handled daily operations in both casual and fast-casual dining settings, excelling in P&L management, staff training, and creating tailored sales strategies. Their proactive approach and capable leadership style have been crucial in driving revenue growth and enhancing customer service standards.

The candidate’s background includes significant roles where they led large teams (of over 30 staff), implemented new training programmes yielding a 20% improvement in staff retention, and executed marketing initiatives that substantially increased customer foot traffic. They have a proven track record of meeting sales targets and fostering an engaging customer service environment, making them an excellent fit for a general manager position in the hospitality sector.

What makes them great?

  • Revenue Growth: Successfully drove revenue growth through strategic promotions and diligent cost management, consistently achieving sales targets.
  • Customer Foot Traffic: Developed marketing initiatives that increased foot traffic by 15%, illustrating strong capability in local market penetration and brand visibility.
  • Process Improvement: Implemented training programs that improved staff retention by 20% and enhanced overall guest experience.

Areas of expertise

  • Staff Leadership and Training: Proven ability to lead and motivate teams of over 30 staff in high-volume restaurant settings, with impactful staff training initiatives that boost retention and efficiency.
  • Sales Growth and Cost Management: Skilled in deploying effective sales strategies and promotions, and managing budgets to maximise profitability and meet financial targets.
  • Customer Experience Enhancement: Expert in crafting service environments that enhance customer satisfaction and loyalty, resulting in repeated business and high satisfaction ratings.