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General Manager

Ref: AS3362613

BH21

£45,000

  • Permanent
  • Operational Management Expertise
  • Proven Revenue Growth
  • Team Development Leader

About the candidate

The candidate is a seasoned General Manager with a robust background in the construction and hire industry, specializing in operations management. They bring a wealth of experience from working in multiple facets of the industry, including a regional plant hire company, a national tool rental service, and a local equipment hire firm. This professional has a proven history of enhancing operational efficiency, driving revenue growth, and fostering team development. With a hands-on approach to leadership, they successfully implement strategic process improvements and cultivate an environment that prioritises quality and customer satisfaction.

Known for an exceptional ability to lead and inspire teams, the candidate consistently achieves significant improvements in customer engagement and operational performance. They are adept at managing profit and loss, enabling their teams to exceed performance expectations while maintaining stringent compliance with safety and industry standards. Notably proactive and detail-oriented, they thrive in dynamic, fast-paced settings where they can implement effective solutions to complex challenges.

What makes them great?

  • Operational Efficiencies: Spearheaded initiatives that reduced equipment downtime by 20%, directly augmenting customer satisfaction and business recurrence levels at a regional plant hire company.
  • Revenue Enhancement: Implemented customer engagement and upselling strategies that resulted in a 15% revenue increase at a national tool rental service.
  • Client Retention: Contributed to a 10% increase in client retention through enhanced relationship management and service excellence at a local equipment hire firm.

Areas of expertise

  • Operational Management: Expert in overseeing all facets of daily operations within busy environments, particularly in the hire industry. Skilled at process optimisation and resource allocation to boost efficiency and performance.
  • Revenue Generation & Customer Retention: Demonstrated ability to identify and capitalise on revenue opportunities, leading to significant increases in profitability. Proficient in implementing strategies to enhance customer engagement and satisfaction.
  • Team Leadership & Development: Profound experience in leading teams, nurturing professional growth, and fostering a collaborative work culture that encourages innovation and high performance.