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General Manager

Ref: AS4332564

PL14, UK

£40,000

  • Permanent
  • Operational Excellence
  • Team Leadership
  • Customer Engagement

About the candidate

The candidate is an accomplished General Manager with a robust background in retail management and distribution operations. They bring a wealth of experience from significant roles in diverse retail settings, from national supermarket chains to large retail outlets. This candidate particularly shines in roles that require driving operational improvements and maintaining high customer satisfaction levels, proving their ability to manage large teams and complex operations efficiently.

With a notable strength in cultivating a customer-centric culture, the candidate has led noted enhancements in customer service and operational efficiencies across multiple operational spheres. Their adaptable approach and proactive attitude make them highly effective in dynamic, fast-paced environments where strategic planning and clear communication are paramount.

What makes them great?

  • Improving Metrics: Instrumental in implementing changes that led to a 20% increase in operational efficiency, and a 30% reduction in delivery times in logistics operations.
  • Financial Impact: Contributed to a 10% annual increase in sales through new customer engagement strategies.
  • Customer Feedback Enhancement: Pioneered process adjustments that notably enhanced customer feedback scores.

Areas of expertise

  • Team Leadership: Proven leader of teams exceeding 30 members, demonstrating strong skills in mentoring and staff development that have markedly improved employee retention and productivity.
  • Operational Excellence: Adept at overhauling operational processes to enhance efficiency, as shown by a 20% boost in operational efficiency in previous roles.
  • Customer Satisfaction: Committed to elevating the customer experience, evidenced by successful implementation of engagement initiatives that resulted in significant improvements in satisfaction metrics.