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Group Operations Manager

Ref: AS8566194

London, UK

£60,000

  • Permanent
  • Operational Excellence
  • Stakeholder Engagement
  • Leadership And Development

About the candidate

The candidate is a highly experienced Group Operations Manager with over five years of notable achievement in the hospitality sector. Their expertise spans a variety of roles, where they have consistently driven improvements in operational efficiency, stakeholder management, and financial performance. Known for their exceptional leadership qualities, this candidate is adept at steering diverse teams in fast-paced environments, ensuring top-notch service delivery and guest satisfaction.

Throughout their career, they have excelled in implementing robust operational strategies that directly impact business success. They have extensive experience in operational optimisation, customer experience enhancement, and cross-functional team leadership, particularly within dynamic settings that demand high levels of innovation and strategic thinking.

What makes them great?

  • Cost Efficiency: Spearheaded supplier management strategies that cut operational costs by 15%, without compromising service quality.
  • Revenue Generation: Played a key role in identifying and tapping into new revenue streams through market analysis and strategic planning.
  • Customer Satisfaction: Championed customer experience initiatives that significantly improved customer satisfaction scores across managed properties.

Areas of expertise

  • Operational Optimisation: Proven track record in overhauling operational frameworks to enhance efficiency and reduce costs, achieving a 20% improvement in operational efficiency in previous roles.
  • Stakeholder Management: Exceptional ability in nurturing stakeholder relationships, which has been instrumental in driving business growth and operational excellence.
  • Leadership and Team Development: Skilled in leading and developing cross-functional teams, enhancing team dynamics and performance through effective training and professional development.