We're aware of a global phishing scam impersonating employees via email, WhatsApp and Telegram, but no Cast UK systems have been breached.
Find out how to protect yourself here.
View all candidates

Group Operations Manager

Ref: AS7063592

London, UK

£60,000

  • Permanent
  • Multi-Site Hospitality Operations
  • Guest Experience Improvement
  • Supplier Contract Management

About the candidate

A commercially minded operations leader with over six years’ experience across the hospitality sector, covering multi-site operations, guest experience, supplier management and operational performance. They have worked with regional, boutique and national hotel businesses, supporting service excellence while building scalable frameworks that align with brand values.

They bring a collaborative and hands-on style, working closely with operations, marketing and finance teams to deliver practical improvements. With a strong focus on memorable guest experiences, non-room revenue growth and streamlined processes, they would be a strong fit for a modern hospitality group looking to evolve its operational approach.

What makes them great?

  • Improved guest satisfaction by around 20% - Implemented a new staff training programme that helped lift guest satisfaction scores across multiple hospitality sites.
  • Increased non-room revenue by around 15% - Led guest journey initiatives that created stronger commercial opportunities beyond room sales.
  • Reduced guest enquiry response times by around 30% - Supported the implementation of new management software to streamline processes and improve team responsiveness.

Areas of expertise

  • Multi-site hospitality operations - Experienced in overseeing daily operations across multiple properties, driving consistency, service standards and efficiency.
  • Guest journey and revenue growth - Strong track record of improving guest experience while supporting initiatives that grow non-room revenue.
  • Supplier and process management - Confident managing supplier relationships, negotiating agreements and using performance data to guide operational decisions.