Head of Commercial Operations
Ref: AS8515252
Felixstowe, Suffolk
£240,000
- Permanent
- Container Transport Operations
- Commercial Transport Strategy
- Stakeholder Negotiation
About the candidate
A seasoned commercial operations professional with over a decade of experience in the container transport sector. They bring a strong blend of operational know-how and commercial judgement, with a background spanning high-volume transport environments, regional logistics operations and local freight businesses.
They are particularly strong across customer profitability, transport planning, stakeholder management and commercial performance improvement. Available for a permanent role and able to start in 2 weeks, they would suit a business looking for a hands-on, commercially minded leader who can challenge the status quo and improve operational outcomes.
What makes them great?
- Improves Customer Profitability – Has led rate and performance analysis initiatives to strengthen customer margins and support better commercial decision-making.
- Delivers Operational Improvements – Helped achieve around a 20% improvement in on-time deliveries and customer satisfaction through smarter planning and closer commercial alignment.
- Strong Negotiator – Confident working with external partners to negotiate favourable terms and enhance service offerings.
Areas of expertise
- Commercial Transport Operations – Experienced in managing commercial strategy, rate reviews and customer performance across container transport operations.
- Transport Planning & Utilisation – Strong understanding of routing, job combinations and vehicle utilisation to improve efficiency and service delivery.
- Customer & Stakeholder Management – Skilled in building long-term relationships with shipping lines, freight forwarders and key customers.