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Head of Crewing and Customer Operations

Ref: AS4665335

TS1, UK

£75,000

  • Permanent
  • Operational Excellence
  • Team Leadership
  • Customer Engagement

About the candidate

The candidate is a distinguished operations professional with a rich background spanning over seven years, primarily in the logistics sector. They have demonstrated proficiency in managing extensive teams in high-demand settings, deftly handling complex operational challenges and schedules. Notably, their leadership approach emphasises collaboration, accountability, and proactive employee engagement, consistently aimed at elevating team performance and customer service quality.

Moreover, their strategic input has catalysed significant improvements in operational efficiency, workforce development, and customer satisfaction across various roles. Their passion for nurturing talent and championing operational excellence makes them an ideal candidate for positions requiring dedication and a robust expertise in logistics and team management.

What makes them great?

  • Efficiency Improvements: Implemented new scheduling processes at a global logistics firm that boosted crew utilization by 20%, significantly enhancing operational efficiency.
  • Team Development: Increased staff retention rates by 15% by introducing targeted training programs and effective feedback mechanisms within a regional distribution centre.
  • Customer Satisfaction: Instrumental in improving customer service metrics by 30% through various operational enhancements at a mid-size transport company.

Areas of expertise

  • Operational Management: Proven ability to oversee large-scale operations, specialising in logistics and transportation. Expert in refining scheduling processes and enhancing team productivity.
  • Team Leadership and Development: Skilled at building and maintaining high-performing teams, focusing on training, development, and morale boosting to improve retention and performance.
  • Customer Service Excellence: Committed to elevating customer satisfaction through operational improvements and effective team training, leading to significant gains in client satisfaction metrics.