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Head of Operational Excellence

Ref: 198126a

York

£70,000

  • Permanent
  • Strategic Collaboration
  • Exceptional Leadership
  • Operational Excellence

About the candidate

A self-driven professional with an extensive 25-year management career, this Head of Branch Excellence brings a wealth of experience from leading organisational change and enhancing operational efficiencies within substantial, market-leading businesses. Exhibiting strong leadership qualities and commercial acumen, this candidate excels at developing strategies that align with both tactical and strategic business goals, ensuring a high level of internal and external customer satisfaction.

Previously, they have managed functions across various departments, including HR, Operations, Finance, and IT, ensuring seamless integration and execution of corporate training programmes and operational systems. Their approach is distinguished by a proactive and innovative problem-solving skill set, geared towards continuously improving business performance through effective stakeholder engagement and robust project management capabilities.

What makes them great?

  • Operational Excellence: Led the successful integration of systems across acquired business entities, ensuring continuity and scalability in operations.
  • Training and Development: Established comprehensive training programs that fortified the skill sets of over 700 managers, bolstering operational efficiency and team engagement.
  • Efficiency Improvement: Championed the re-engineering of operational processes resulting in significant time and cost savings whilst enhancing service delivery.

Areas of expertise

  • Change Management: Demonstrated ability in leading significant change across multiple branches, enhancing operational practices to align with contemporary business needs.
  • Team Development: Proven record of mentoring and training teams, achieving substantial improvements in their skills and competencies, tailored to evolving business objectives.
  • Strategic Collaboration: Skilful at forging alliances with senior stakeholders to deliver training materials and projects that meet diverse business functions and standards.