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Head of Operations Automation & Innovation

Ref: AS3456853

Stockport, UK

£70,000

  • Permanent
  • Strategic Operations Leader
  • Automation And Innovation Expert
  • Process Efficiency Improver

About the candidate

The candidate is a highly experienced leader in operations automation and innovation, specialising in spearheading digital transformation initiatives. With a solid track record in the financial services, technology solutions, and logistics sectors, they have proven adept at integrating intelligent automation technologies to enhance operational efficiencies. Their approach combines technological innovation with keen insights into customer journeys and continuous improvement methodologies, making them a valuable asset in strategic operations roles.

This seasoned professional stands out for their ability to collaborate across various teams, ensuring that automation strategies align seamlessly with broader organisational goals. Their strategic acumen, coupled with a passion for data-driven decision-making, positions them ideally for roles that require both visionary leadership and practical technological implementation.

What makes them great?

  • Cost Management: Demonstrated ability to reduce operational costs by 20% through strategic implementation of RPA and process streamlining.
  • Customer Satisfaction Enrichment: Improved customer satisfaction by 30% by optimising business processes and integrating customer feedback into service improvements.
  • Efficiency Enhancement: Successfully reduced processing times by 25% and improved compliance with SLAs through effective workflow optimisations.

Areas of expertise

  • Automation Strategy Development: Proficient in leading operational automation efforts, resulting in significant cost reductions and efficiency improvements.
  • Customer Journey Mapping: Skilled in analysing and revising customer interaction points to significantly lift customer satisfaction.
  • Continuous Improvement Focus: Dedicated to enhancing processes through ongoing refinements, focusing on both incremental gains and transformative shifts in operation.