Head of Operations
Ref: 589878
Milton Keynes
£90,000
- Permanent
- Strategic Team Leadership
- Operational Excellence
- Customer Experience Improvement
About the candidate
An enthusiastic and resourceful Head of Operations, the candidate brings over 16 years of experience across diverse sectors, including retail and manufacturing. Known for strategic leadership in operational processes and sales growth, they have consistently demonstrated the ability to drive business enhancement through innovative strategies and team development. They are proficient in optimising supply chains, enhancing processes for operational excellence, and implementing cost-saving methodologies while achieving high customer satisfaction.
What makes them great?
- Turned around a poorly performing region to become the most successful in terms of sales, customer service, and overall performance.
- Increased operational efficiencies to deliver an overall cost saving of >4%, and 9% growth YOY on sales.
- Developed new customer service initiatives recognised as industry-leading, boosting company differentiation and customer engagement.
- Improved colleague retention by 55%, resulting in reduced costs, increased capability, efficiencies, colleague engagement and customer satisfaction.
Areas of expertise
- Operations & Supply Chain Optimisation - Expert in designing and implementing streamlined operations that enhance productivity and reduce costs.
- P&L and Financial Management - Experienced in managing budgets, reducing expenses, and driving financial performance.
- Leadership & Team Development - Skilled in mentoring and guiding teams of 50-850+ employees to exceed business goals, with a notable track record of transforming team cultures for optimum performance and managing cross departmental teams from Sales, Marketing, H&S, etc.
- Strategic Planning & Customer Impact - Adept at crafting strategies that directly enhance customer experience and company performance.