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Head of Operations

Ref: 497314

Bedfordshire, UK

£75,000 | £550 per day

  • Permanent / Contract
  • Experienced Operations Leader
  • Supply Chain Specialist
  • Business Change Expert

About the candidate

The candidate is an experienced senior leader with an extensive background in Operations and Supply Chain management, particularly in fulfillment and FMCG sectors. With over 25 years of experience, they have managed all aspects of operations, including Continuous Improvement projects and strategic planning. Previous roles include leading operations in companies serving global markets, initiating new fulfillment operations, and driving significant improvements in operational metrics.

Known for developing strategic plans and governance structures, the candidate has effectively handled change management on both national and local scales, significantly improving operations while maintaining a strong focus on employee development and engagement. They are skilled in various Continuous Improvement methodologies, such as the Toyota Production System (TPS) and Lean Thinking (Womack /Jones).

What makes them great?

  • Significant Improvement Achievements – Improved On Time In Full (OTIF) delivery from 18% to 90% in challenging conditions at a company serving over 50 countries, demonstrating strong problem-solving and operational turnaround capabilities.
  • Cost Savings & Efficiency Improvements – Implemented route optimisation software resulting in annual savings of approximately £55k and enhanced warehouse layout designs, reducing transport costs by 11% (around £416,000 annually).
  • Employee Development Focus – Accredited coach with an extensive record in mentoring, which resulted in substantial improvements in employee engagement and operational efficiency.

Areas of expertise

  • Operational Leadership – Demonstrated ability in leading complex operations within large-scale logistics and retail companies. Known for improving operational efficiencies and customer satisfaction metrics.
  • Project Management/Delivery – Extensive experience in managing comprehensive projects from conception through to completion, enhancing customer experience and operational effectiveness.
  • Leadership Development – Proven track record in developing leadership training pathways and coaching, facilitating robust internal career development and succession planning.