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Head of Operations

Ref: AS6547859

London, UK

£80,000

  • Permanent
  • Operational Efficiency
  • Strategic Leadership
  • Guest Satisfaction

About the candidate

The candidate is a seasoned Head of Operations with an extensive background in the hospitality sector, shining particularly in roles that demand multi-site management. Their career spans over a decade, during which they have developed a reputation for significantly boosting operational performance and customer satisfaction through innovative strategic implementations and strong team leadership. These initiatives have consistently enhanced financial results, compliance, and adherence to health and safety regulations within various organisations.

Their approach is highly collaborative, aimed at instilling a culture of accountability and innovation. This individual is no stranger to challenging environments, thriving in dynamic settings where problem-solving and effective communication are crucial. Their leadership has been instrumental in driving team engagement and fostering business growth, making them an ideal leader for complex operations.

What makes them great?

  • Operational Improvements: Achieved a 30% increase in operational efficiency through rigorous KPI development and strategic oversight.
  • Cost Reduction: Successfully reduced operational costs by 15% without compromising service quality, demonstrating an ability to effectively manage and allocate resources.
  • Guest Satisfaction: Instrumental in raising guest satisfaction by implementing training programmes that resulted in a 20% improvement.

Areas of expertise

  • Financial Oversight: Strong ability in managing budget operations, demonstrating a robust understanding of financial procedures critical for optimising costs and enhancing profitability.
  • Team Leadership and Staff Development: Proven proficiency in leading teams to achieve exceptional performance levels, coupled with the successful implementation of staff training initiatives.
  • Compliance and Health & Safety: Expert at ensuring operations meet rigorous standards, safeguarding organisational reputation by prioritising compliance and safety.