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Head of Operations

Ref: AS1147664

London, UK

£90,000

  • Permanent
  • Operational Efficiency
  • Team Leadership
  • Brand Compliance

About the candidate

The candidate is an accomplished Head of Operations with extensive experience within the quick-service restaurant (QSR) sector, especially in environments dominated by franchise operations. They have consistently shown an aptitude for not only managing but dramatically improving operational efficiencies through sound, data-driven strategies. Their tenure includes significant roles directing operations across multiple franchises, enhancing guest experiences, and driving profitability through innovative operational procedures. A committed leader, they are recognised for their ability to build and motivate teams and foster an ethos of continuous improvement and high performance within organisations.

What makes them great?

  • Leadership in Operational Management: Managed operations across three significant levels, from area supervisor to regional leader to operations manager, fostering team spirit and operational clarity.
  • Financial and Operational Metrics Improvement: Achieved a 20% year-over-year increase in financial metrics by spearheading initiatives that fostered cost efficiency and brand consistency.
  • Customer Satisfaction Score Enhancement: Successfully implemented new labour models, catapulting customer satisfaction scores by 15%.

Areas of expertise

  • Operational Efficiency Enhancements: Proven track record in implementing strategies that optimise efficiency and performance, particularly in franchise setups.
  • Team Leadership and Development: Acclaimed for creating and nurturing high-performing teams, increasing employee engagement and retention through effective management and tailored training programs.
  • Compliance and Standards Implementation: Expert in ensuring strict adherence to brand and safety standards, crucial in maintaining franchise relations and standardisation across multiple locations.