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Head of Operations

Ref: AS8661674

Shropshire, UK

£70,000

  • Permanent
  • Strategic Relationship Builder
  • Expert In Operational Efficiency
  • Proven Leadership Abilities

About the candidate

The candidate is a highly accomplished Head of Operations with a robust background in facilities management. Across a career spanning more than a decade, they have demonstrated exceptional expertise in managing large, multi-million-pound accounts, particularly within the facilities management sector. Their work has significantly focused on enhancing operational efficiencies and profitability through meticulous strategic planning and relationship building. The candidate thrives in roles that demand resilience, innovative problem-solving, and a strong customer-service focus. They bring a proven track record of improving operational outcomes by fostering collaboration and implementing effective changes to cultivate positive organizational culture.

What makes them great?

  • Enhancement of Client Satisfaction: Demonstrated excellence in increasing client satisfaction scores by 30% through implementing effective service improvement plans and resource management.
  • Service Line Expansion: Achieved a 40% growth in service uptake by engaging proactively with clients and introducing new service lines.
  • Cost Reduction Initiatives: Initiated process improvements leading to a 15% reduction in operational costs, alongside enhancing service delivery through targeted training and development.

Areas of expertise

  • Operational Management: Experienced in overseeing complex, multi-million-pound operations, focusing on comprehensive service delivery across hard and soft facilities services.
  • Client Relationship Management: Skilled in building and maintaining strategic relationships, leading to increased customer satisfaction and service uptake.
  • Cost and Process Optimization: Proven ability to streamline operations, achieving significant reductions in operational costs while enhancing service quality and compliance.