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Head of Operations

Ref: AS7283059

Huddersfield, UK

£76,000

  • Permanent
  • Operations Management
  • Team Leadership
  • Client Relationship Management

About the candidate

The candidate is a dynamic and highly capable Head of Operations with ten years of hands-on experience in overseeing efficient and quality-driven client service operations. Primarily working within technology solutions and sales environments, they have consistently exhibited prowess in driving operational excellence and managing large-scale teams. The candidate has a well-earned reputation for enhancing customer service delivery and achieving substantial improvements in client satisfaction and retention across diverse industry sectors, including regional technology solutions and national customer support services.

With a track record of improving operational workflows and a clear focus on data-driven results, this professional excels in creating synergies across departments and implementing metrics that boost organizational effectiveness. Their experience spans working with global e-commerce entities and large-scale technology providers, making them adept in both strategic planning and practical process enhancements.

What makes them great?

  • Strategic Process Optimisation: Played a pivotal role in restructuring onboarding processes and reducing transition times by 30% for a major regional technology provider.
  • Enhanced Client Satisfaction: Implemented key performance metrics leading to a 20% uplift in client satisfaction scores within a technology solutions context.
  • Team Efficiency Improvement: Developed training programs that significantly curtailed customer churn rates by focusing on team-cohesion and operational efficiency within a national customer support firm.

Areas of expertise

  • Operations Management: Demonstrated success in enhancing service delivery and efficiency, proved by leading operations in fast-paced environments and improving key performance metrics.
  • Team Leadership and Development: Skilled at recruiting, training, and leading large teams, with an aim to drive performance standards and foster collaborative departmental relationships.
  • Client Relationship Management: Excels in building robust client relationships through improved service offerings and communication, thereby increasing retention and satisfaction.