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Head of Operations

Ref: AS2391270

Manchester, UK

£62,000

  • Permanent
  • Strategic Operational Leadership
  • Proven Cost Management
  • Team Development

About the candidate

The candidate brings a wealth of experience from the social housing sector, demonstrating exceptional skills in strategic planning, project management, and team leadership. With a track record spanning over ten years, they have consistently delivered on complex operational goals, managing large teams and multiple high-stakes projects. Their role as an Operations Director in a regional property management firm underscored their ability to enhance operational efficiencies and reduce costs, notably achieving a 15% reduction in operational expenses through targeted process improvements.

In previous positions, including as a Senior Operations Manager at a national facilities management company, they spearheaded major service transformation initiatives. These efforts resulted in a remarkable 30% increase in client retention and substantially improved service quality ratings. The candidate's proactive approach and their commitment to excellence make them a valuable asset for organisations aiming to enhance their operational capabilities while fostering a culture of continuous improvement and customer-centricity.

What makes them great?

  • Cost Reductions: Achieved a 15% reduction in operational costs by implementing process improvements.
  • Client Retention: Led initiatives that resulted in a 30% increase in client retention through enhanced service delivery and strategic customer engagement.
  • Operational Excellence: Proven track record of improving service quality and operational processes within tight timelines.

Areas of expertise

  • Strategic Operational Planning: Expert in crafting and executing robust operational strategies that align with corporate goals and market dynamics.
  • Cost Management & Efficiency Improvement: Demonstrated ability in reducing operational costs and enhancing process efficiencies, directly contributing to the bottom line.
  • Team Leadership & Talent Development: Skilled in leading large teams and fostering an environment conducive to professional growth and high performance.