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Head of Operations

Ref: AS8722809

Stoke-on-Trent, UK

£70,000

  • Permanent
  • Operational Efficiency
  • Stakeholder Engagement
  • Service Improvement

About the candidate

The candidate is a Head of Operations with an impressive track record in the social housing sector, evidenced by over a decade of experience in leading operations, managing large teams, and overseeing complex projects. They come with a rich background working for various sizes of organisations, ranging from local firms to large national associations. The candidate’s strong strategic and commercial acumen has been instrumental in driving operational excellence and superior customer outcomes across the board.

With a focus on continuous improvement, fostering collaboration, and influencing stakeholders, they have consistently been able to enhance operational efficiencies and build sustainable client relationships. Their proactive approach and alignment of operational goals with organisational visions ensure they are a perfect fit for dynamic and growth-oriented firms.

What makes them great?

  • Increased operational efficiency by 15% through the implementation of cost-control measures within a regional property management framework.
  • Enhanced project delivery speed by 20% in national housing association refurbishment projects through improved processes and stakeholder engagement.
  • Improved service level agreements by 30% via dedicated training and performance monitoring in a local construction company environment.

Areas of expertise

  • Operations Management: Proven skills in managing day-to-day operations and driving strategic initiatives across multiple sites in the construction and property management sectors.
  • Project Management: Expert in overseeing large-scale refurbishment projects, ensuring they align with compliance, budget, and safety standards while enhancing process efficiency.
  • Team Leadership: Skilled in nurturing high-performance teams, demonstrated by an ability to increase project delivery speeds and improve service quality through effective team training and stakeholder engagement.