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Head of Operations

Ref: 329184

Midlands, UK

£85,000

  • Permanent
  • Operational Excellence
  • Strategic Leadership
  • Supply Chain Innovation

About the candidate

With over 20 years of robust experience, this candidate has effectively scaled retail and e-commerce operations in diverse settings, ranging from founder-led startups to well-established corporate scenarios. Specialising in Supply Chain and Logistics, they have a history of driving significant organisational improvements, enabling international expansion and spearheading operational transformations that adapt to the pace of business needs.

Their hands-on approach and commercial astuteness have carved a career path filled with clear, measurable achievements. Reinforcing operations with efficiency and innovation at each step, the candidate has consistently proven to be a strategic partner to founders and executive teams—balancing speed, adaptability, and comprehensive planning with rigorous operational oversight.

What makes them great?

  • Operational Cost Savings: Demonstrated ability to significantly reduce expenditures, evidenced by savings of over £1.5 million annually in carriage costs and another £750k through innovative returns solutions
  • Leadership in Growth: Adept at managing and expanding team structures to meet escalating demands, growing an operations team from 3 to 12 to support business growth and international market expansions
  • Project Implementation: Successful rollout of multiple Warehouse Management Systems (WMS) and Customer Management Systems (CMS), significantly enhancing operational efficiencies and communication flows

Areas of expertise

  • 3PL Management: Proficient in enhancing the cost-effectiveness, speed, and service quality of third-party logistics
  • International Expansion: Skilled in navigating cross-border logistics complexities including compliance and market penetration strategies
  • Omnichannel Integration: Experienced in integrating multi-channel, wholesale, and marketplace logistics to streamline operations and improve service delivery