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Head of Operations

Ref: AS7159967

BN8 5UU, United Kingdom

£65,000

  • Permanent
  • Operational Efficiency
  • Team Leadership
  • Customer Satisfaction

About the candidate

The candidate presented here is a seasoned Head of Operations with a specific prowess in high-volume hospitality environments. With experience across leading front-of-house teams and ensuring top-notch guest experiences in various settings, this individual brings a solid track record of operational excellence and cost efficiency. Not only are they adept at stress management in fast-paced environments, but their leadership also extends to boosting team performance and enhancing customer satisfaction, all while maintaining rigorous standards.

Known for their structured and poised approach, the professional excellence of this candidate is seen in their capacity to seamlessly integrate operational efficiency with superior service standards. Their background includes implementation of significant operational improvements within large events venues, mid-size restaurants, and major hospitality chains, demonstrating both versatility and intense focus on quality and guest interaction.

What makes them great?

  • Customer Satisfaction Enhancement: Implemented training that resulted in a 20% uplift in customer satisfaction scores.
  • Revenue and Patronage Growth: Developed strategies that increased repeat patronage by 15%, boosting both customer base and revenue.
  • Calm and Effective Leadership: Demonstrates exceptional capability in managing operations and teams under pressure, ensuring operational continuity and excellence.

Areas of expertise

  • Operational Management: Proficient in overseeing large-scale hospitality operations, ensuring smooth front-of-house service and meticulous adherence to health and safety protocols.
  • Team Leadership and Training: Skilled in leading diverse teams, developing effective training programs that enhance team capabilities and performance.
  • Cost Reduction and Efficiency: Expert in managing budgets, procuring resources efficiently, and employing strategies that minimise costs while maximising service quality.