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Head of Operations

Birmingham, UK

£65,000

  • Permanent
  • Strategic Operational Leader
  • Process Optimisation Specialist
  • Client Relationship Manager

About the candidate

The candidate is an accomplished Head of Operations with a strong background in social housing, focusing particularly on repairs and maintenance. With substantial experience managing large-scale operations and a reputation for enhancing service delivery, they are equipped with an outstanding strategic mindset and a data-driven philosophy. This allows them to effectively optimise performance and drive significant operational improvements, while also maintaining robust client relationships.

Throughout their career, the candidate has demonstrated their proficiency in financial oversight and operational excellence. Their leadership style effectively combines mentoring with empowerment, encouraging teams to exceed targets whilst adhering to industry standards and regulations.

What makes them great?

  • Increased service delivery metrics by 30% within one year by refining operational processes and enhancing team trainings.
  • Boosted client satisfaction scores by 25% through proactive stakeholder communication and timely service adjustments.
  • Achieved a 20% reduction in turnaround times for maintenance requests through strategic process enhancements.

Areas of expertise

  • Operational Leadership & Team Management: Proficient in leading multidisciplinary teams and guiding large projects towards successful completion while maintaining compliance with rigorous standards.
  • Process Optimization & Performance Improvement: Skilled in implementing operational changes that enhance performance metrics, evidenced by significant improvements in service delivery.
  • Financial Oversight & Strategic Planning: Strong ability to oversee budget management and align operational activities with broader strategic objectives of the organization.