We're aware of a global phishing scam impersonating employees via email, WhatsApp and Telegram, but no Cast UK systems have been breached.
Find out how to protect yourself here.
View all candidates

Head of Operations

Ref: AS6137863

Northampton, England

£85,000

  • Permanent
  • Retail Operations Leadership
  • Customer Experience Improvement
  • Supply Chain Optimisation

About the candidate

An accomplished operations leader with over a decade of experience across large-scale, multi-channel retail environments. They bring a strong mix of strategic thinking, data-led decision-making and hands-on team leadership, with a background spanning retail operations, contact centre performance, eCommerce and operational analysis.

They are well suited to a permanent opportunity where they can improve efficiency, strengthen customer experience and bring teams together around clear operational goals. With experience leading teams of 50+ and working closely with IT, marketing and store leadership, they are comfortable operating in fast-paced, customer-focused settings.

What makes them great?

  • Delivers measurable efficiency gains: Introduced cost-saving initiatives that reduced operational expenses by around 20%, while also supporting a 10% uplift in productivity through improved analysis and processes.
  • Builds high-performing teams: Led and developed teams of 50+ people, implementing training programmes that improved performance and reduced staff turnover by around 15%.
  • Improves customer outcomes: Drove a 30% improvement in customer satisfaction by introducing new training, clearer performance metrics and more joined-up customer engagement activity.

Areas of expertise

  • Retail Operations Leadership: Experienced in overseeing daily operations across multi-million pound retail divisions, with a focus on service, performance and team development.
  • Process Improvement & Reporting: Skilled in using operational data, reporting tools and performance insight to identify inefficiencies and support better decision-making.
  • Customer Experience & Multi-Channel Delivery: Strong background in improving contact centre performance, customer satisfaction and cross-channel operational consistency.