We're aware of a global phishing scam impersonating employees via email, WhatsApp and Telegram, but no Cast UK systems have been breached.
Find out how to protect yourself here.
View all candidates

Head of Operations

Ref: AS4980297

Manchester, UK

£75,000

  • Permanent
  • E-Commerce Operations
  • 3PL Partner Management
  • Logistics Optimisation

About the candidate

A commercially minded operations leader with strong experience across high-growth e-commerce, retail and consumer brand environments. They bring a solid background in fulfilment, returns, inbound and outbound logistics, final mile performance and 3PL partner management, with a practical, data-led approach to improving service levels and operational efficiency.

They are confident working across cross-functional teams, using insight and clear communication to influence stakeholders and keep continuous improvement moving. With experience negotiating with logistics partners, improving delivery performance and streamlining processes, they would suit a permanent role where they can take ownership of operational performance and support scalable growth.

What makes them great?

  • Improves operational efficiency: Introduced new processes across multiple logistics areas, improving efficiency by around 20% while also supporting better customer satisfaction and delivery performance.
  • Reduces cost and improves returns flow: Developed a more streamlined returns process that reduced costs by around 15% and improved processing times, helping inventory move more effectively.
  • Shortens supply chain lead times: Identified and delivered logistics improvements that reduced lead times by around 30%, creating a more responsive and accurate supply chain operation.

Areas of expertise

  • Logistics and fulfilment operations: Experienced across fulfilment, returns, inbound and outbound logistics, final mile processes and SLA management.
  • 3PL and partner management: Skilled at building strong relationships with external logistics partners and negotiating contracts that support better service and performance.
  • Data-led continuous improvement: Uses supply chain analysis and operational insight to identify inefficiencies, improve forecasting and drive measurable change.