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Head of Operations

Ref: AS2782589

London, United Kingdom

£85,000

  • Permanent
  • Logistics & Supply Chain Leadership
  • 3PL Partner Management
  • Operational Efficiency

About the candidate

This candidate is a seasoned operations leader with over seven years’ experience across logistics, fulfilment and supply chain management, particularly within high-SKU consumer and e-commerce environments. They bring a strong blend of hands-on operational delivery and strategic thinking, with proven experience managing 3PL relationships, improving service levels and supporting growth in fast-paced settings.

They are confident working cross-functionally, using data to spot opportunities and presenting clear, actionable insights to senior stakeholders. Available for a permanent role with a two-week notice period, they would suit a business looking for someone practical, commercially aware and comfortable balancing day-to-day delivery with longer-term operational improvement.

What makes them great?

  • Delivers measurable operational improvements: Spearheaded process optimisation and vendor management activity that improved order accuracy by around 30%.
  • Commercially focused approach: Contributed to an approximate 15% reduction in operational costs by analysing supply chain performance and identifying practical improvement opportunities.
  • Strong in fast-moving environments: Comfortable managing immediate operational challenges while keeping sight of longer-term goals, particularly across e-commerce, consumer goods and distribution settings.

Areas of expertise

  • Logistics & fulfilment management: Experienced in overseeing day-to-day operations across fulfilment, inventory and delivery performance for high-SKU consumer environments.
  • 3PL & vendor management: Strong track record of building productive external partner relationships to improve service levels, control costs and support operational consistency.
  • Process improvement & analytics: Skilled at using performance data to identify issues, streamline workflows and deliver measurable improvements across supply chain operations.