Head of Service Delivery

Ref: BBBH: 513971

Doncaster

£65,000

• Permanent
• Immediately Available

About the candidate

This candidate boasts a remarkable track record of success in steering high-stakes, commercial operations across diverse industries. With an expertise in the fast-paced arena of transportation and fleet management, they have consistently excelled in orchestrating the seamless flow of collections and distribution, while upholding exceptional service standards for both internal and external stakeholders. 

Proficient at bridging the gap between the shop floor and boardroom, they are a seasoned leader primed to drive results and lead transformational change.

What makes them great?

• Armed with certifications including CPC, IOSH, CMI Level 5, and FPC 1, 2 & 3, they possess the knowledge and skills to navigate complex regulatory landscapes and lead teams effectively
• Their experience spans various industries, allowing them to bring a diverse perspective to problem-solving and strategic planning
• A strong focus on KPI planning and delivery underscores their commitment to achieving measurable outcomes and continuous improvement
• With a track record of successful multi-site management and a talent for bridging communication gaps across all organisational levels, they create cohesive, motivated teams that drive success
• In sum, this Head of Department is a powerhouse of strategic thinking, operational finesse, and leadership acumen.

Areas of expertise

• Swiftly turned around a complex operation, slashing collection time by 50%. This achievement was driven by strategic engagement with drivers, goal setting and the establishment of a comprehensive vehicle replacement program
• Introduced innovative load security systems, resolving a long-standing issue and increasing driver daily potential
• In the role of Head of Transport Central and Northern Region they effectively managed a £12 million budget, closing a gap to budget one month ahead of schedule
• As Head of Transport Strategy, they spearheaded the introduction of cutting-edge vehicle technology, fostering driver engagement and efficiency
• Following an acquisition this candidate played a pivotal role in auditing and integrating the new assets which led to the restructuring og the Tanker Team, enhancing efficiency and profitability