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Head of Service Operations

Ref: AS9559884

Sheffield, UK

£70,000

  • Permanent
  • Proven Performance Improvement
  • Leadership In Safety And Efficiency
  • Immediate Availability

About the candidate

Our candidate is an established leader in service operations, focusing primarily on field service management within the engineering and technical services sector. With substantial experience, they have a distinguished history of enhancing service performance and operational efficiency. Known for a proactive approach in promoting safety and customer satisfaction, they exemplify leadership that melds strategic oversight with diligent hands-on management. Their ability to thrive in high-pressure environments and motivate teams to achieve superior results is a testament to their resilient and adaptive character.

What makes them great?

  • Proven Performance Improvement: Achieved a 30% boost in operational efficiency and significantly elevated customer satisfaction ratings through strategic process enhancements at a regional engineering firm.
  • Safety Leadership: Spearheaded safety initiatives that led to a notable decrease in workplace incidents, reinforcing a strong safety culture within the work environment.
  • Enhanced Client Reliability: Successfully improved first-time fix rates by 20% by developing and implementing effective training programs for service technicians.

Areas of expertise

  • Operational Efficiency: Skilled in optimizing operations and driving efficiencies, proven through tangible enhancements in performance metrics.
  • Team Leadership and Development: Adept at building and leading high-performing teams, enhancing technical skillsets and fostering collaborative atmospheres.
  • Client Engagement and Satisfaction: Experienced in closely collaborating with clients to assess needs and feedback, leading to improved service offerings and repeat business.