Head of Site Operations

Ref: AS8478244

London, UK

£75,000

• Permanent
• E-Commerce Operations
• Digital Delivery
• Incident Management

About the candidate

A commercially minded operations leader with a strong background across e-commerce, digital delivery and high-performing website operations. They bring experience from global, mid-sized and regional online retail environments, with a clear track record of keeping digital platforms stable, customer-focused and continually improving.

They are confident leading cross-functional teams across product, technology, analytics, user experience and operations. With a practical, data-led approach, they are strong at turning insight into action, managing incidents and releases, and balancing competing priorities to deliver better outcomes for customers and the wider business.

What makes them great?

• Improves digital stability - Has coordinated incident and defect management across multiple teams, helping to reduce downtime and improve customer satisfaction.
• Strong quality focus - Developed testing and QA processes that improved release quality metrics by around 30%.
• Data-led operator - Uses performance insight, root cause analysis and KPIs to drive continuous improvement and support better operational decisions.

Areas of expertise

• Site Operations & Performance - Experienced in managing day-to-day website operations, platform availability, defect resolution and customer experience improvements.
• Digital Delivery & Release Management - Skilled in managing end-to-end releases, testing protocols and quality assurance across fast-paced e-commerce environments.
• Stakeholder & Cross-Functional Leadership - Confident working with product, technology, analytics and UX teams to translate business needs into practical delivery plans.