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Hospitality Operations Excellence Manager

Ref: AS1433321

London, UK

£65,000

  • Permanent
  • Performance Optimization
  • Leadership And Training
  • Strategic Planning

About the candidate

The candidate is a seasoned Hospitality Operations Excellence Manager with extensive experience in spearheading operations in the food and beverage sector. Their expertise shines through their strong track record of enhancing performance and customer experience across varied outlets, demonstrating a profound ability to lead teams towards achieving top-notch service standards. Known for a collaborative style, the candidate thrives in high-stakes environments, consistently pushing for and achieving operational excellence, driven by a sincere passion for delivering outstanding customer journeys.

With a background in managing multiple locations for a regional coffee chain and supporting daily operations in a high-volume food outlet, as well as coordinating operations for a hospitality group, the candidate is adept at multitasking and possesses exceptional skills in team leadership, strategic planning and stakeholder engagement. Their career achievements include significant improvements in customer satisfaction, cost reduction, and sales increases, underscoring their ability to drive business success in challenging and competitive markets.

What makes them great?

  • Customer Satisfaction: Developed action plans resulting in a 20% increase in customer satisfaction scores through focused staff training and operational enhancements.
  • Cost Reduction: Streamlined operations leading to a 15% cost reduction while maintaining high-quality service standards.
  • Revenue Growth: Executed targeted initiatives that enabled a 25% increase in sales, successfully expanding market penetration and profitability.

Areas of expertise

  • Performance Optimization: Proven proficiency in enhancing operational efficiency and customer service standards, evidenced by substantial improvements in satisfaction metrics and financial performance.
  • Team Leadership and Training: Strong leadership capabilities with a history of developing highly effective teams and successful training programs that enhance service delivery and customer retention.
  • Strategic Planning and Execution: Skilled in creating and implementing strategic actions plans that align with company goals, leading to significant increases in revenue and market presence.