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Internal Account Manager

Ref: AS7833459

Dereham, Norfolk

£40,000

  • Permanent
  • Client Relationship Management
  • Customer Retention Growth
  • CRM Administration

About the candidate

A proactive and detail-focused internal sales and account management professional with a strong background across service-led sectors including waste management, recycling and logistics. They are confident managing existing client relationships, handling customer queries and spotting opportunities to improve service uptake through consultative upselling and cross-selling.

Based in Dereham, Norfolk and seeking a permanent opportunity, they are available to start in 2 weeks. They bring a collaborative, organised approach with solid CRM experience, a good understanding of compliance and data protection, and a clear focus on delivering a reliable customer experience.

What makes them great?

  • Improved Customer Retention: Helped increase contract renewals by around 20% through tailored communication and a strong focus on customer satisfaction.
  • Revenue Growth Mindset: Contributed to an approximate 15% uplift in account revenue by proactively identifying opportunities to upsell additional services.
  • Collaborative Operator: Works well across sales, operations and service teams to improve delivery, resolve issues and keep customers well informed.

Areas of expertise

  • Account Management: Experienced in managing client portfolios, strengthening relationships and supporting long-term customer retention.
  • Customer Service & CRM: Confident handling enquiries, processing service requests and keeping accurate CRM records to support smooth team communication.
  • Sales Support: Skilled in supporting order processing, coordinating with internal teams and identifying upselling opportunities within existing accounts.