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Key Account Executive

Ref: AS4985914

UK

£35,000

  • Permanent
  • Client Relationship Specialist
  • Process Enhancement
  • Strategic Account Management

About the candidate

An experienced Key Account Executive, renowned for exceptional customer satisfaction and adept management of client portfolios. With a solid history in both logistics and retail environments, this candidate brings a proactive and organised approach, thriving in dynamic settings. Their expertise spans fostering enduring client relationships, advancing customer loyalty, and driving sales growth through strategic account management and custom-tailored solutions.

Prior roles have honed their skills in navigating the operations of a regional logistics provider and a national retail chain, where they significantly improved account retention by 20% and boosted customer satisfaction ratings by 15%. Their communicative proficiency and meticulous attention to detail have made them a persuasive figure in sustaining long-term professional engagements, subsequently benefiting organisational reputation and operational outcomes.

What makes them great?

  • Sales Growth: Led initiatives that increased account retention by 20% by deepening client relationships and strategically upselling services.
  • Customer Loyalty: Enhanced customer satisfaction by 15% through effective issue resolution and engagement in a national retail environment.
  • Team Coordination: Played a pivotal role in streamlining administrative processes to support sales teams, enhancing data accuracy and informing decision-making.

Areas of expertise

  • Account Management: Established and nurtured long-term relationships with key accounts, driving retention and revenue growth through bespoke service solutions.
  • Client Relations: Expert in identifying and understanding client needs, effectively translating them into actionable strategies to enhance overall satisfaction.
  • Process Improvement: Collaborated with team members to refine processes, yielding better efficiency and quicker response times to client queries.