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Key Account Manager

Ref: AS2852155

TW3, UK

£39,000

  • Permanent
  • Strategic Account Growth
  • Client Relationship Management
  • Expert Communicator

About the candidate

The candidate is a seasoned Key Account Manager with a robust background in logistics and supply chain management, specifically within the healthcare sector. Having progressed through customer service and account executive roles, they have developed a keen understanding of client needs and solution delivery in a complex industry. Their strong track record includes building and nurturing lasting relationships with key clients, thereby enhancing customer satisfaction and retention through strategic account management and tailored service offerings.

In their most recent role, they navigated the challenges of managing healthcare accounts by driving initiatives that successfully expanded client relationships and upsold services, evidenced by measurable enhancements in client satisfaction and retention metrics. This hands-on experience in a dynamic sector equips them to make a significant impact in similar roles.

What makes them great?

  • Proven Account Growth: Successful in implementing initiatives that led to increased customer satisfaction and retention in previous roles.
  • Effective Communication: Exceptional ability to communicate with stakeholders at all levels, aiding in the smooth execution of projects and enhancements in service delivery.
  • Solution-Oriented Approach: Adept at identifying client needs and navigating complex challenges to provide effective solutions and process improvements.

Areas of expertise

  • Client Relationship Management: Proven ability to develop and maintain strong relationships with clients, resulting in sustained account growth and high retention rates.
  • Strategic Account Growth: Demonstrated success in expanding client accounts through strategic initiatives and personalized logistics solutions.
  • Collaborative Team Leadership: Skilled in working with cross-functional teams to meet client needs and deliver projects efficiently.