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Key Account Manager

Ref: AS4090002

Wrexham, UK

£45,000

  • Permanent
  • Strategic Account Management
  • Sales Growth In Renewable Energy
  • Customer Service Excellence

About the candidate

The candidate is a highly accomplished Key Account Manager with a substantial background in the engineering and manufacturing sectors, as well as robust exposure to the energy industry. By leveraging over a decade of experience in account management and customer relations, they have excelled in fostering meaningful relationships and navigating complex sales processes in B2B contexts. This professional is notably skilled at identifying and adapting to market trends and competitor strategies, crafting tailored solutions that consistently ensure client satisfaction and drive substantial business growth.

Demonstrated through their career, their success in enhancing customer interactions, from reducing response times to boosting client engagement, exemplifies their commitment to excellence and efficiency in service delivery. Their prowess also spans into successful team leadership, policy formulation, and strategic alignment of company services with client needs and expectations, making them a valuable asset to any forward-thinking company.

What makes them great?

  • Customer Satisfaction Improvement: History of successfully implementing initiatives that enhanced client satisfaction scores through regular reviews and service improvements.
  • Revenue Growth: Instrumental in achieving a 30% growth in sales within the renewable energy sector, through the deployment of targeted strategies to elevate client engagement and retention.
  • Process Optimisation: Significantly improved service efficiency by implementing CRM tools that reduced response times by 20%.

Areas of expertise

  • Strategic Account Management: Proven track record in handling key accounts within the highly demanding utility and renewable energy sectors, achieving outstanding results in customer satisfaction and contractual deliverables.
  • Sales and Revenue Growth: Successful execution of strategies leading to a reported 30% increase in sales volume through effective stakeholder engagement and project management.
  • Customer Service Excellence: Spearheaded improvements that cut response times by 20%, thereby enhancing client relationships and internal process efficiencies.