Key Account Manager

Ref: AS5335622

Glasgow, United Kingdom

£46,000

• Permanent
• Strategic Account Management
• Revenue Growth
• Customer-Centric Solutions

About the candidate

With over five years of accomplished experience as a Key Account Manager primarily active within the industrial sector, this candidate stands out as a results-driven individual with a keen focus on driving business growth. They skillfully leverage exemplary relationship-building aptitudes and a strong customer-centric approach, focusing on tailoring solutions that precisely align with client needs. Furthermore, their adept problem-solving skills, alongside exceptional organisational and tenacity attributes, enable them to manage a portfolio of clients effectively, always with an eye towards maximising customer satisfaction.

What makes them great?

• Demonstrated ability to increase annual revenue by 20% through strategic upselling and cross-selling initiatives.
• Contributed to a 30% rise in repeat business by forging strong relationships with clients and understanding their specific needs.
• Enhanced client satisfaction by effectively collaborating with internal teams to provide tailored solutions and resolving issues promptly, which led to a 15% boost in client satisfaction scores.

Areas of expertise

• Strategic Account Management: Proven ability to manage and grow customer accounts through effective relationship-building, understanding client needs, and delivering customer-centric solutions.
• Revenue Growth: Demonstrated history of driving significant revenue increases by identifying upselling and cross-selling opportunities within the industrial sector.
• Collaborative Solutions Development: Adept at working closely with technical teams to develop and implement customised solutions that enhance client satisfaction and loyalty.