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Key Account Manager

Ref: AS6923981

Glasgow, United Kingdom

£55,000

  • Permanent
  • Strategic Account Growth
  • Client Satisfaction Enhancement
  • Proactive Relationship Builder

About the candidate

The candidate is a seasoned Key Account Manager with a robust background in business to business (B2B) environments, especially within the leasing and finance sectors. With over five years of professional experience, they bring a wealth of expertise in managing complex client portfolios and nurturing strategic client relationships. The candidate has hands-on experience in contract management, service-level agreements, and is particularly skilled in implementing salary sacrifice schemes, which have contributed to improved client satisfaction and retention in previous roles.

Known for a proactive and detail-oriented work style, the candidate thrives in dynamic settings, consistently achieving and often exceeding performance targets. Their strategic insight and excellent communication skills enable them to deliver impactful presentations and advice to top-tier client executives, ensuring alignment with business goals and fostering long-term business relationships.

What makes them great?

  • Demonstrated ability to increase client retention by 20% through enhanced service delivery and strategic relationship management.
  • Successfully boosted upsell opportunities by 15% by streamlining processes and improving client communication strategies.
  • Enabled a 10% rise in client engagement through effective scheme implementation and insightful analytics.

Areas of expertise

  • Client Relationship Management: Expert in managing and expanding client accounts, ensuring high levels of satisfaction and loyalty.
  • Performance Optimisation: Adept at analysing account metrics to drive performance and identify growth opportunities.
  • Contract and SLA Management: Skilled in negotiating and maintaining comprehensive service-level agreements to align with client and business needs.