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Key Account Manager

Ref: AS6261085

Windsor, England

£45,000

  • Permanent
  • Client Retention Strategy
  • Food Service Account Management
  • Logistics Customer Relationships

About the candidate

A commercially minded customer relationship professional with a strong background across food service, logistics and distribution environments. They have built their experience managing key client relationships, improving service delivery and acting as the link between customers and operational teams.

They are confident in fast-paced, service-led settings and bring a collaborative, practical approach to account growth, retention and customer satisfaction. Available for a permanent role with a two-week notice period.

What makes them great?

  • Strong Client Retention: Helped increase account renewals by around 30% year-on-year through focused retention activity and improved client engagement.
  • Operationally Aware: Contributed to around a 20% uplift in service efficiency by supporting process improvements and proactive problem-solving across customer and operational teams.
  • Customer-Focused Approach: Builds trusted relationships quickly, communicates clearly and keeps client expectations front of mind in busy service-led environments.

Areas of expertise

  • Key Account Management: Experienced in managing important client portfolios across multiple regions, with a clear focus on retention, service quality and long-term partnership building.
  • Customer Relationship Management: Skilled at handling customer needs, resolving issues and maintaining strong communication between clients and internal teams.
  • Service Delivery Improvement: Brings hands-on experience improving operational workflows, customer satisfaction and service efficiency in food service and logistics settings.