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Key Account Manager

Ref: AS8951329

Christchurch, Dorset

£65,000

  • Permanent
  • Aerospace Account Growth
  • Customer Relationship Management
  • Commercial Contract Negotiation

About the candidate

A commercially focused Key Account Manager with a strong background across aerospace and manufacturing environments. They bring a confident, organised and proactive approach to managing high-value accounts, acting as the main link between customers and internal teams to keep projects moving and relationships on track.

They are particularly strong at building long-term customer partnerships, spotting growth opportunities and supporting successful contract delivery. With a solid understanding of manufacturing processes and a clear customer-first mindset, they are well suited to a permanent role where they can help drive account growth, retention and profitability.

What makes them great?

  • Proven account growth: Helped deliver around 30% year-on-year growth across key accounts through strong relationship management, effective negotiations and tailored customer solutions.
  • Sales-focused approach: Contributed to around 20% sales growth by identifying additional service opportunities and delivering high levels of customer support.
  • Improved customer response: Supported a 15% improvement in response times by introducing better tracking for client requests and strengthening communication between departments.

Areas of expertise

  • Key account management: Experienced in managing high-value customer portfolios within aerospace and manufacturing settings, maintaining strong stakeholder relationships and supporting long-term retention.
  • Contract negotiation: Confident acting as a commercial point of contact, supporting contract discussions and tailoring service offerings to meet customer requirements.
  • Customer service and process improvement: Skilled at improving communication, managing enquiries and introducing tracking systems to support faster, more effective customer responses.