Key Account Manager

Ref: AS9515344

Crawley, West Sussex

£50,000

• Permanent
• Account Growth
• Client Relationship Management
• Facilities Management

About the candidate

A commercially focused Key Account Manager with over five years’ experience across facilities management, hygiene services and logistics. They have a strong track record of managing high-value, multi-region accounts, building long-term client relationships and spotting opportunities to grow existing partnerships.

They are now looking for a permanent role and are available to start in two weeks. Based near Crawley, they bring a practical, data-led approach to account management, with experience supporting both regional and local accounts while keeping service delivery, compliance and customer satisfaction firmly on track.

What makes them great?

• Proven revenue growth: Delivered a 30% increase in revenue from existing clients by implementing a successful cross-selling strategy.
• Strong market impact: Helped grow market share by 20% within one year through targeted outreach and effective relationship-building.
• Customer-focused improvements: Supported process changes that reduced service response times by 15%, improving customer satisfaction and loyalty.

Areas of expertise

• Key account management: Experienced in managing high-value client portfolios across multiple regions, with a focus on retention, satisfaction and contract compliance.
• Business development: Skilled at identifying growth opportunities, building relationships with senior decision-makers and converting new business across public and private sector clients.
• Service improvement: Confident using data and client feedback to improve response times, service delivery and overall customer experience.