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Key Account Manager

Ref: AS4431652

Rochdale, England

£45,000

  • Permanent
  • Technology Account Management
  • Revenue Growth
  • Stakeholder Engagement

About the candidate

This candidate is an experienced account management professional with a strong background in the technology sector, supporting high-value customers and building long-term commercial relationships. They bring a consultative, solutions-led approach and are confident engaging with senior decision-makers to understand client needs, spot growth opportunities and deliver tailored solutions.

They have a proven track record across technology, telecommunications and software environments, with experience managing diverse account portfolios, improving customer satisfaction and contributing to strategic account planning. Friendly, proactive and commercially minded, they would be a strong fit for a business looking to grow and protect key customer relationships.

What makes them great?

  • Strong revenue impact: Delivered around a 30% increase in annual revenue from existing accounts through tailored solutions and proactive account planning.
  • Improved customer retention: Helped achieve around a 20% improvement in client retention by maintaining regular engagement and aligning services to customer objectives.
  • Proven sales growth: Contributed to around 25% year-on-year sales growth across small to mid-sized business accounts within a software environment.

Areas of expertise

  • Key account growth: Skilled in managing high-value customer portfolios, developing account plans and identifying cross-sell and upsell opportunities.
  • Consultative selling: Experienced in understanding client requirements and positioning tailored technology solutions that support customer goals.
  • Stakeholder engagement: Confident working with decision-makers and internal teams to align services, improve satisfaction and strengthen retention.