Key Account Manager

Ref: AS3980518

Leighton Buzzard, England

£60,000

• Permanent
• E-commerce Fulfilment
• Client Retention
• Strategic Account Growth

About the candidate

A commercially minded account management professional with strong experience across e-commerce fulfilment, logistics and supply chain environments. They are confident managing high-value client relationships, leading service reviews and working closely with operational teams to keep delivery standards high.

Available to start in 2 weeks and seeking a permanent opportunity, they bring a calm, solutions-focused approach to complex client challenges. They are particularly strong at building senior stakeholder relationships, improving service performance and identifying practical opportunities for account growth.

What makes them great?

• Improved Client Satisfaction: Helped streamline fulfilment processes in partnership with operational teams, contributing to an approximate 20% uplift in client satisfaction ratings.
• Boosted Account Renewals: Delivered client retention initiatives within a national logistics environment, supporting an approximate 15% increase in account renewals.
• Calm Under Pressure: Confident handling complex service issues, engaging senior stakeholders and bringing teams together to deliver practical, client-focused solutions.

Areas of expertise

• Strategic Account Management: Experienced in managing major client portfolios, leading quarterly business reviews and identifying opportunities for continuous improvement.
• Client Retention & Satisfaction: Skilled in developing retention strategies, maintaining service levels and strengthening long-term client partnerships.
• Logistics & Fulfilment Operations: Strong understanding of e-commerce fulfilment, retail logistics, client onboarding and cross-functional service delivery.